By asking the right questions, you can uncover actionable insights that help improve workplace culture, boost retention, and drive productivity. In this blog, we’ll dive into what eNPS is, why it matters, and which questions can make your survey truly impactful.

What Is eNPS?

The Employee Net Promoter Score is an adaptation of the traditional Net Promoter Score used for customer feedback. It measures how likely employees are to recommend your company as a great place to work. The results are typically categorized into three groups:

1. Promoters (score 9-10): Employees who are highly satisfied and enthusiastic.

2. Passives (score 7-8): Employees who are neutral or moderately satisfied.

3. Detractors (score 0-6): Employees who are unhappy or disengaged.

The eNPS is calculated using the formula:

eNPS = (% Promoters - % Detractors)

Why Is eNPS Important?

Understanding your eNPS score provides a snapshot of employee morale and can:

• Identify areas for improvement in company culture.

• Enhance employee engagement strategies.

• Reduce turnover by addressing issues early.

• Build a stronger employer brand.

Key eNPS Question

The foundation of any eNPS survey is a single core question:

“On a scale from 0 to 10, how likely are you to recommend our company as a great place to work?”

This question gives you a clear, quantifiable metric to gauge overall satisfaction and loyalty.

Follow-Up Questions to Deepen Insights

While the core question is essential, follow-up questions help you uncover the "why" behind the scores. Here are some examples:

1. For Promoters (9-10):

   • What do you love most about working here?

   • What motivates you to recommend our company to others?

2. For Passives (7-8):

   • What could make your experience here even better?

   • Are there specific changes that would elevate your satisfaction?

3. For Detractors (0-6):

   • What are the main challenges or frustrations you face?

   • How can we improve your experience at work?

Additional eNPS Questions to Consider

To gain a holistic view of employee sentiment, you can include related questions:

1. Engagement:

   • Do you feel valued at work?

   • Do you have the tools and resources you need to succeed?

2. Work Environment:

   • How would you rate the communication within the company?

   • Do you feel that your ideas and feedback are heard?

3. Leadership:

   • Do you trust the leadership team to make decisions in the best interest of employees?

   • How well does leadership communicate the company’s vision and goals?

Tips for Conducting an Effective eNPS Survey

1. Ensure Anonymity: Employees are more likely to provide honest feedback if they know their responses are confidential.

2. Keep it Simple: Avoid overloading the survey with too many questions; focus on quality over quantity.

3. Act on Feedback: Share the results with your team and outline specific actions you’ll take based on their input.

4. Survey Regularly: Conduct eNPS surveys periodically to track progress and trends over time.

Conclusion

Employee Net Promoter Score (eNPS) is a powerful tool for measuring employee satisfaction and engagement.

eNPS surveys are more than just a score—they’re a window into your employees’ experiences and feelings. By asking thoughtful questions and acting on the feedback, you can foster a positive workplace culture where employees feel valued, engaged, and inspired to contribute their best.

Ready to take the pulse of your team? Start crafting your eNPS questions today and unlock the potential of your workforce!